Implementation of ISO 9001:2015 at STEI ITB

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Service	Code	Category
Internship Service for SEEI Students	ISK/STEI/AKD/01	Academic
Academic Planning Preparation Administration	SOP/STEI/AKD/01	Academic
Re-registration and Study Plan Service	SOP/STEI/AKD/02	Academic
Parallel Class Transfer Service	SOP/STEI/AKD/04	Academic
Student Case Resolution Service	SOP/STEI/AKD/05	Academic
Final Project/Thesis Defense Service	SOP/STEI/AKD/06	Academic
Study Plan Adjustment Service for Inbound Exchange Students	SOP/STEI/AKD/07	Academic
Credit Transfer Information Service for Outbound Double Degree/Exchange Students	SOP/STEI/AKD/08	Academic
Certificate/Statement Letter Service	SOP/STEI/AKD/09	Academic
Legalization Service for Transcripts, Diplomas, and Diploma Translations	SOP/STEI/AKD/10	Academic
Administrative Service for the Integrated Bachelor–Master Program	SOP/STEI/AKD/11	Academic
Replacement Transcript Service for Alumni	SOP/STEI/AKD/12	Academic
ITB Scholarship and Voucher Scholarship Application Service	SOP/STEI/AKD/13	Academic
Guest Lecturer Service	SOP/STEI/AKD/14	Academic
Collaboration Administration Service	SOP/STEI/AKD/15	Academic
External Visit Service	SOP/STEI/AKD/16	Academic
Student Achievement Tracking	SOP/STEI/AKD/17	Academic
Exhibition Participation Service	SOP/STEI/AKD/18	Academic
Lecturer Promotion/Rank Proposal Service	SOP/STEI/SDM/01	Human Resources
Foreign Travel Permit Processing	SOP/STEI/SDM/02	Human Resources
Expert Assignment Permit Processing	SOP/STEI/SDM/03	Human Resources
Academic Assistant Appointment Proposal	SOP/STEI/SDM/04	Human Resources
Insurance Claim Processing	SOP/STEI/SDM/05	Human Resources
Staff Development for Educational Personnel	SOP/STEI/SDM/06	Human Resources
Recruitment of Contract Educational Personnel Staff	SOP/STEI/SDM/07	Human Resources
Lecturer and Staff Achievement Tracking	SOP/STEI/SDM/08	Human Resources
Professional Organization Membership Fee Reimbursement Submission	ISK/STEI/KEU/03	Finance
Reimbursement Request for Official Travel Expenses	SOP/STEI/KEU/02	Finance
Request for Support for Student and Student Association Activities	SOP/STEI/KEU/04	Finance
Request for International Conference Support for Lecturers	SOP/STEI/KEU/05	Finance
Internship / Field Work Practice within SEEI–ITB	SOP/STEI/SKT/05	Facilities, Infrastructure, and Information Systems (SPSI)
Preparation of Meetings and Reception of Faculty and Non-Faculty Guests	SOP/STEI/SKT/04	Facilities, Infrastructure, and Information Systems (SPSI)
Provision of Event Souvenirs	ISK/STEI/SP/04	Facilities, Infrastructure, and Information Systems (SPSI)
Catering Procurement Services	SOP/STEI/SP/01	Facilities, Infrastructure, and Information Systems (SPSI)
Building Maintenance	SOP/STEI/SP/02	Facilities, Infrastructure, and Information Systems (SPSI)
Facility/Room Borrowing by Students	SOP/STEI/SP/03	Facilities, Infrastructure, and Information Systems (SPSI)
Vehicle Borrowing / Vehicle Loan Service	SOP/STEI/SP/04	Facilities, Infrastructure, and Information Systems (SPSI)
Request for Assignment of Administrative Staff to Facilitate Overtime Activities of Other Units	SOP/STEI/SP/05	Facilities, Infrastructure, and Information Systems (SPSI)
Maintenance of Official Equipment and Vehicles	SOP/STEI/SP/06	Facilities, Infrastructure, and Information Systems (SPSI)
User and Software Technical Support	SOP/STEI/SI/02	Facilities, Infrastructure, and Information Systems (SPSI)

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