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On 7-8 August 2019, the Administrative Services of the STEI ITB Office completed the surveillance audit process carried out by an external auditor, represented by Mr. Yuda Budiutama from PT. TÜV NORD Indonesia. In the two-day audit, the STEI ITB office administration service was declared still entitled to hold ISO 9001: 2015 certification.
Since August 2018, STEI ITB Office Administration Service has officially obtained ISO 9001: 2015 certification, with PT. TÜV NORD Indonesia as auditor. ISO 9001: 2015 is an international standard that is specific to the quality management system. The organization uses these standards to demonstrate the ability to provide services and products that are consistent with customer needs and applicable regulations.
Surveillance Audit or survey audit is a continuation of the evaluation of the application of ISO 9001: 2015. Having previously been audited by an internal organization, it is the obligation of the external auditor to conduct a direct survey (surveillance), to ensure that the implementation of ISO 9001: 2015 is carried out consistently and in accordance with the requirements of the ISO 9001: 2015 standards. The audit also provided advice on improving service quality.
ISO 9001: 2015 certification is valid for three years, with the requirement of an audit survey carried out annually, before re-certification in the third year. Every key process, such as management review, internal audit, and adjustments made during one year, is reviewed.
In addition, in this survey audit, every process owned by STEI administrative services is examined and reviewed by a sampling system. For 2019, the services examined will be academic administrative services, staffing, facilities and infrastructure, and information systems.