STEI ITB Holds Developing Service Excellence Training, Producing Superior Educational Personnel
Bandung, stei.itb.ac.id – The School of Electrical Engineering and Informatics (STEI) ITB continues to strengthen its commitment to providing the best service by holding training “Developing Service Excellence” for educational staff. This event will take place on December 16-17, 2023 at HARRIS Hotel & Conventions Ciumbuleuit Bandung (Brigt 3), Jl.Ciumbuleuit No.50-58, Hegarmanah, Cidadap District, Bandung City.
To ensure optimal training, STEI ITB collaborates with CV. Yuristin, an institution that has expertise in training development. service excellence. Two experienced instructors from Yuristin, namely Uton Wartono and Leli Mardiana, became leaders in guiding educational staff towards a deep understanding of service mindset, service attitude, service communication, and strategies for interacting with customers. Other materials include communication practice sessions, basic grooming, and complaint handling.
The highlight of the event was marked by the awarding of awards. Best Performance to the three best participants during the training “Developing Service Excellence.” The following are the names of the award recipients:
- Zenal Aripin – The Most Active Person
- Irwan Zaenal Nurhidayat – The Most Communicative Person
- Salman Arif Naufal – The Most Improved Person
This award is given as an appreciation for the dedication and achievements of the participants, and is expected to have a positive impact on improving the quality of services within the STEI ITB environment.
This training not only provides new knowledge but also recognizes participants who have excelled in improving their skills. With this initiative, STEI ITB hopes to create a better educational environment and encourage educational staff to consistently provide the best possible service to students and other stakeholders.
