{"id":23170,"date":"2024-12-15T10:21:52","date_gmt":"2024-12-15T03:21:52","guid":{"rendered":"https:\/\/stei.itb.ac.id\/?page_id=23170"},"modified":"2024-12-16T08:22:59","modified_gmt":"2024-12-16T01:22:59","slug":"integration-of-student-centered-learning-and-soft-skills-in-the-design-of-course-material-for-information-technology-operational-management-service","status":"publish","type":"page","link":"https:\/\/stei.itb.ac.id\/en\/prima\/integration-of-student-centered-learning-and-soft-skills-in-the-design-of-course-material-for-information-technology-operational-management-service\/","title":{"rendered":"Integration of Student-Centered Learning and Soft Skills in the Design of Course Material for Information Technology Operational Management Service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"fullwidth\" ><div class=\"vc_row wpb_row vc_row-fluid kepala vc_custom_1734236300248 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"container\" ><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_btn3-container vc_btn3-inline vc_do_btn\" ><button class=\"vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-rounded vc_btn3-style-modern vc_btn3-icon-left vc_btn3-color-white\" onclick=\"history.back()\"><i class=\"vc_btn3-icon fas fa-home\"><\/i> Kembali ke Beranda<\/button><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fullwidth\" ><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1734170418007\"><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Dr. Fetty Fitriyanti Lubis, S.T., M.T.<\/strong><br \/>\nSTE-ITB<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><div class=\"fullwidth\" ><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1734168902943\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Abstract<\/strong><br \/>\nThe shift from a teacher-centered approach to a student-centered learning model should be executed to improve student engagement in the Information Technology Operational Management Service course. Nevertheless, SCL alone is insufficient. Currently, students must acquire soft skills to progress in their employment. Separating soft skills training from theoretical education undermines the efficacy of the learning process; therefore, it is essential to integrate both components. The integration of Student-Centered Learning (SCL) and soft skills is essential to improve the learning experience for postgraduate students. This study proposed instructional content to develop analytical problem-solving and collaborative skills in the Information Technology Operational Management Service course. Student-Centered Learning approaches, including Team-Based Learning and Problem-Based Learning, are employed in conjunction with soft skills to establish a holistic educational framework. Evaluations, both formative and summative, demonstrate the efficacy of these strategies.<\/p>\n<p><strong>Keyword:<\/strong> Student-Centered Learning, Soft Skills, postgraduate student, Problem Solving.<\/p>\n<p><strong>Introduction<\/strong><br \/>\nEnhancing Course Design is essential in today&#8217;s educational landscape. Especially for graduate education in the course of Information Technology Operational Management Service requires an engaging methodology that harmonizes theoretical understanding with actual implementation. Because many students still lack the sofskills that needed in their professional live.<\/p>\n<p>SCL emphasizes the role of learners in their own education. By focusing on their needs, interests, and learning styles, educators can create a more engaging and effective learning experience that promotes critical thinking and problem-solving skills. Moreover, SCL offers a dynamic setting in which theoretical concepts are implemented in practical situations. The incorporation of soft skills, including communication, teamwork, and leadership, equips students to effectively navigate hurdles in their professional lives.<\/p>\n<p>Soft skills such as communication, teamwork, and adaptability are crucial in the course of Information Technology Operational Management Service. Integrating these skills into course design prepares students for real-world challenges and enhances their employability in a competitive job market.<\/p>\n<p>To effectively integrate student-centered learning and soft skills, this research employed strategies such as problem based learning, peer assessments, and team-based learning. These methods encourage active participation and practical application of skills in realistic scenarios.<\/p>\n<p>Assessing student progress in a student-centered environment requires innovative approaches. This research utilized the formative assessment, self-reflections, and peer feedback that can provide valuable insights into student learning and the development of soft skills.<\/p>\n<p><strong>Research Method<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fullwidth\" ><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1734169162466 vc_row-o-content-bottom vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"759\" height=\"511\" src=\"https:\/\/stei.itb.ac.id\/wp-content\/uploads\/Research-Method-Integration.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"Research Method Integration\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fullwidth\" ><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1734168902943\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Perusahaan X&#8217;fl. sebuah perusahaan teknologl informasi, menghadapi tantangan dalam meningkatkan efisiensi layanan dukungannya. Untuk mengatasi hal ini, perusahaan memutuskan untuk menerapkan sistem pengukuran kinerja yang lebih robust Mereka memfokuskan pada tiga metrik utama: Time to Resolve (TTR). First Call Resolution (FCR). dan Availability.<\/p>\n<p>Setelah penerapan sistem pengukuran baru selama enam bulan. perusahaan mengumpulkan data berikutRata\u2022rata TTR berkurang dari 4 jam menjadi 3 jam.Persentase FCR meningkat dari 65% menjadi 75%.Availability sistem meningkat dari 95% menjadl 98%.<\/p>\n<p><strong>Pertanyaan Studi Kasus:<\/strong><br \/>\n<strong>1. Analisis Konteks:<\/strong><br \/>\nBagaimana pengukuran kinerja, khususnya metrik TTR. FCR. dan Availability, dapat membantu Perusahaan X&#8217;fZ dalam mengatasi<br \/>\ntantangan efisiensi layanannya?<br \/>\n<strong>2. Evaluasi Pendekatan Pengukuran.:<\/strong><br \/>\nMengapa pemilihan metrik TTR. FCR. dan Availability relevan dengan tantangan yang dihadapi Perusahaan XYD<br \/>\nBagaimana implementasi pengukuran kinerja ini bisa mempengaruhi operasional dan keputusan strategis di perusahaan?<br \/>\n<strong>3. lnterpretasi Data:<\/strong><br \/>\nBerdasarkan data yang diberikan, analisis peningkatan atau perubahan dalam TTR. FCR. dan Availability.<br \/>\nApa implikasi dari perubahan ini terhadap kualitas tayanan ITT<br \/>\n<strong>4. Kesimpulan dan Rekomendasi:<\/strong><br \/>\nBerdasarkan hasil yang diperoleh, apa kesimpulan yang bisa diambil mengenai efektivitas sistem pengukuran kinerja yang diterapkan?<br \/>\nApa rekomendasi Anda untuk langkah selanjutnya bagi Perusahaan ~z untuk terus meningkatkan kinerja layanan Tl-nya?<br \/>\n<strong>5. Refleksi Organisasi:<\/strong><br \/>\nJika Anda adalah manajer TI di Perusahaan X&#8217;fZ. langkah apa yang akan Anda ambit untuk memastikan bahwa pengukuran kinerja terus memberikan insight yang berharga untuk peningkat.an berkelanjutan?<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fullwidth\" ><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1734169162466 vc_row-o-content-bottom vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"773\" height=\"235\" src=\"https:\/\/stei.itb.ac.id\/wp-content\/uploads\/Example-of-case-study-and-peer-assessment.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"Example of case study and peer assessment\" \/><\/div><figcaption class=\"vc_figure-caption\">Fig.1 Example of case study and peer assessment<\/figcaption>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fullwidth\" ><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1734168902943\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Discussion &amp; Result<\/strong><br \/>\nPreliminary findings indicate that the integration of SCL and soft skills fosters deeper engagement and application of knowledge. Students demonstrate improved critical thinking, and collaboration.<br \/>\nThe approach also encourages active participation and enhances satisfaction with the learning process. Key results include:<\/p>\n<ul>\n<li>Increased student satisfaction (as indicated by feedback).<\/li>\n<li>Enhanced problem-solving and analytical skills (based on evaluations).<\/li>\n<li>Growth in soft skills (measured through peer and educator assessments).<\/li>\n<\/ul>\n<p><strong>Conclusion<\/strong><br \/>\nIntegrating SCL and soft skills into graduate courses significantly enhances the learning experience. By emphasizing practical applications and professional competencies, students are better prepared to tackle challenges in the course of Information Technology Operational Management Service. Future work will focus on refining these methods based on longitudinal data and extending their applicability to other courses.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Kembali ke Beranda Dr. Fetty Fitriyanti Lubis, S.T., M.T. STE-ITB Abstract The shift from a teacher-centered approach to a student-centered learning model should be executed to improve student engagement in [...]","protected":false},"author":1,"featured_media":0,"parent":22933,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23170","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stei.itb.ac.id\/en\/wp-json\/wp\/v2\/pages\/23170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stei.itb.ac.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stei.itb.ac.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stei.itb.ac.id\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stei.itb.ac.id\/en\/wp-json\/wp\/v2\/comments?post=23170"}],"version-history":[{"count":5,"href":"https:\/\/stei.itb.ac.id\/en\/wp-json\/wp\/v2\/pages\/23170\/revisions"}],"predecessor-version":[{"id":23576,"href":"https:\/\/stei.itb.ac.id\/en\/wp-json\/wp\/v2\/pages\/23170\/revisions\/23576"}],"up":[{"embeddable":true,"href":"https:\/\/stei.itb.ac.id\/en\/wp-json\/wp\/v2\/pages\/22933"}],"wp:attachment":[{"href":"https:\/\/stei.itb.ac.id\/en\/wp-json\/wp\/v2\/media?parent=23170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}